Terms and conditions

Welcome to simplystay!

These terms and conditions outline the rules and regulations for the use of SimplyStay's Website, located at simplystay.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use simplystay if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, the law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

License

Unless otherwise stated, SimplyStay and/or its licensors own the intellectual property rights for all material on simplystay.

All intellectual property rights are reserved. You may access this from simplystay for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from simplystay
Sell, rent or sub-license material from simplystay
Reproduce, duplicate or copy material from simplystay
Redistribute content from simplystay

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. SimplyStay does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of SimplyStay,its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, SimplyStay shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

SimplyStay reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant SimplyStay a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of SimplyStay; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to SimplyStay. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of SimplyStay's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Web Pages that alter in any way the visual presentation or appearance of our Website.

Reservation

Guest must be at least 18 years old to make a reservation. Those under 18 years old are not permitted to stay in a Simplystay property unless a parent or guardian is also staying in the Property.

You will need to provide your credit or debit card details to secure your reservation. Premier Inn accepts Visa, MasterCard, American Express and Diners Club to secure a reservation.

Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.

Cancellation Policy

If you need to cancel your reservation you can do this free of charge up to 48 hours before to your arrival date. However should you cancel your booking after this time, you will be charged the full amount for your first night’s stay.

Mid Stay Cancellations: In case you decide to shorten your stay any time post Check-In, guest should inform us 48 hours in advance. Guest will be charged for the 48 hours and refund any extra day(s) amount.

Our right to cancel

Your breach
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:

you do not pay us when you are required to do so; or
you breach the contract between us in any way; or
you have previously breached the contract between us in any way.

If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service.

Events outside our control

We may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:

if you have already paid for your room, we will refund your payment to you; or
if you have not yet paid for your room, you will not have to make any payment to us.

Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.

Simplystay expectations from guest(s)

Guest(s) must NOT:

be threatening or abusive to any of our team before, during or after your stay;
engage in any unlawful activity during your stay at a Simplystay properties (e.g. taking an illegal substance);
cause any health and safety hazard to any of our team members or any of our guests;
bring any pets;
bring any potentially dangerous or hazardous materials or equipment onto Simplystay property premises;
tamper with any fire alarms or emergency equipment;
utilise Simplystay property rooms to store items (personal or otherwise);
use any of the technology provided by Simplystay to download or access any unlawful or obscene material; or cause unreasonable disturbance to our other guests or any Simplystay staff.

Arrival and departure

Check-in time will be from 4 PM across all our Simplystay hotels. Check-out is by 10 AM. Please note that during some of our busiest periods, there may be a wait at check-in.

Early Check-in (subject to availability):
Our standard check-in time from 4 PM. Early check-in will be subject to availability. Extra charges will apply. Click here to know more.

Late Check-out (subject to availability) :
Our standard check-out time by 10 AM. Late check-out is subject to availability. Extra charges will apply. Click here to know more.

Parking

It is important to park in a designated area that isn't blocked or reserved for other rooms. Those who have parked in areas not allocated for them may be subject to a fine for each violation.

Vehicles that are parked incorrectly will be towed at the owner's expense.

Click here to know more about parking charges.

Please refer booking messages or contact our customer support team for more information about parking.

Accessing locked property

If the guest locked out the property or the room, guest need to contact the customer support for the assitance. The guest will be charged for the service. Click here to know about the charges

Lost key

If the key is lost or stolen, you need to contact the customer support for a replacement. The guest will be charged to provide a new set of keys. Click here to know about the charges

Smoking

In the event smoking is found inside the property, fine will be levied on the guest which would be final and binding. Click here to know the charges.

Cleaning

In the event of food/beverage spills or damage(s) to the carpet. The guest will be charged for the service. Click here to know the charges.

Damage

If the guest or their companions damage Simplystay's premises, fixtures, fittings, or items during their stay, the management will assess repair or replacement costs, administration fees, and any other incurred expenses. The guest's card used for booking will be charged without prior notification, and the invoice amount will be final and binding.

Click here to know the charges.

Extra guest

The guest must not bring any other non paying guest into their guest rooms unless prior permission has been given by the proprietors of Simplystay. In the event of people being brought into the guest house through the night they will be asked to leave immediately and a fine will be served.

Click here to know the charges.

Exclusion of Liability

The guest shall be responsible for the safety and security of all of his/her goods and possessions while at Simplystay properties. The management will not be liable for any loss or damage to the guest's goods and possessions while at Simplystay properties.

General

Simplystay requires that all of its guests behave in a civilised manner. In the event that the behaviour of any customer gives the management any cause for concern or the guest is in breach of any of the terms of this contract the management shall be in their absolute discretion be entitled to require that the offending guest leaves the premises forthwith. In such circumstances the guest shall be obliged to pay the full amount of the cost of services and accommodation for the whole of the anticipated stay at Simplystay properties before leaving .

Also if any other guest have been disturbed through the night due to excess noise from other rooms and we are called out through the night due to this , we will issue a fine depending on the cost that will be incurred to ourselves through compensating other guests.

Click here to know the charges.

Complaint Procedure

In case of a problem with our services, guests can submit a complaint.

Complaints must be made within 2 days of the end of the stay to which guest complaint relates.

Guests can raise the complaint by either sending an email at info@simplystay.com or calling our support center at +44 333 300 2950. If the guest room(s) was booked as part of a group booking, the person who made the booking on behalf of the group must raise the compliant. If room(s) was booked through an online travel agency(OTA) website, complaint must be made to the OTA.

Guest will need to provide details of the Simplystay property in which they stayed, the dates of the stay, and the complaint(s).

Management will endeavour to issue the initial response to guests within 15 working days, however if we are unable to do so, management will advise the guest accordingly, providing a timescale for the response.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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