Superior Suite Room - Simplystay St Martins

Amazing location and lovely room!

Positive: Close to town Negative: No contact with staff at all, very impersonal

Good location but poor entry system Positive: The location was central to shops and the church. Negative: The access to the property is coded, which doesn't come into effect until dead on 4pm. So we were stuck outside for over 40 mins. If they had stated NO ENTRY to the property before 4.01pm we wouldn't have headed there ! Also others had tried to get in (after 4pm) but struggled , so an alarm started going off !!

Ok if you are happy to find another guest cooking a meal in your room. Given the same key number. Positive: Excellent location Negative: Door access faulty. Rude telephone service, being phoned at 9pm and being asked if we would change rooms. We arrived an hour early and were rang to be told that the company could charge a £50 surcharge. The heated towel rail in the freezing bathroom was not working and we twice received no reply to my text messages. Also the lamp was not working. Fawlty Towers comes to mind.

awful experience, felt really unsafe Negative: Had an awful experience at Simply Stay- bad nights sleep and interrupted my ability to work, which was what the purpose of the visit was for. Arrived at 8:00pm and contacted staff to let them know that other peoples personal belongings were in my room. They told me that I should "rest assured" as the booking is in my name and nobody can come into the room. I placed the personal belongings of the people whose items were in the room to the side. I felt unsure as to whether to unpack in case it was double booked. I then had to keep calling hotel staff for updates on the matter as I was unsure of what to do and felt unsafe. At 9:30pm I heard back from the manager who said that the codes for the room have been changed and nobody will be able to get in. Shortly after, at 10:00pm, the other people were trying the door to get in. I alerted the manager who said to not let them in, but they did in fact have a code which worked and got into the room and retrieved their items - which the manager said they wouldnt be able to do! I felt very unsafe and unsure who else had access to the room. It made for a very uncomfortable and stressful stay and expect a refund. I have included photos for further details.